terms & conditions

1. Introduction

1. These terms govern the relationship between the seller and the buyer when buying goods in the EXES online shop (the “shop”).
2. Seller: [doplnit: name or company], company ID (IČO) [doplnit: IČO], registered at [doplnit: address]. [doplnit: registration] Contact: [doplnit: e-mail].
3. The buyer is a consumer or a business. A consumer is a person buying outside their business. The provisions protecting consumers apply to consumers only.
4. Anything not covered here is governed by the Czech Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.).

2. Goods

1. We sell pre-owned (worn) goods: bags, shoes, clothes and accessories. Every piece exists only once.
2. For every piece we describe its condition: a rating out of 10, a description and photos that also show signs of wear and flaws. The buyer acknowledges buying a used item. Wear that matches the described condition and the extent of use is not a defect.
3. We only sell pieces whose authenticity we have checked. If a piece were proven not to be genuine, we refund the full price including shipping.
4. Some pieces are sold on consignment for their previous owners. The buyer's contracting party is always the seller.
5. Sizes are given as on the label. Conversions to other systems are approximate.
6. Prices are final. [doplnit: VAT payer or not] The shipping price is shown before the order is sent.

3. Order and contract

1. The goods in the shop are an invitation to order, not an offer to conclude a contract.
2. The buyer adds pieces to the bag, fills in contact details and delivery, confirms having read these terms and sends the order with the button “order with obligation to pay”. All details can be checked and corrected before sending.
3. Sending the order reserves the goods for the buyer. The contract is concluded when the buyer receives the order confirmation by e-mail.
4. Every piece exists only once. Should it still be impossible to deliver (e.g. it has been sold elsewhere in the meantime), the seller informs the buyer without undue delay and refunds any payment.
5. The contract is concluded in Czech. The buyer receives the order confirmation and these terms by e-mail. The seller archives the contract electronically; it is not accessible to third parties.
6. Internet and phone costs connected with the order are borne by the buyer.

4. Payment

1. Payment is made in advance by bank transfer. The account number, amount, variable symbol and a payment QR code are shown after the order is sent and arrive by e-mail.
2. The price is due within 3 days of the contract. If the payment does not arrive in time, the seller may withdraw from the contract, the reservation ends and the buyer is told by e-mail.
3. The seller sends the receipt by e-mail.

5. Delivery

1. Packeta (Zásilkovna) to the pick-up point or Z-BOX chosen in the order. Price as shown in the order; free for orders over 1,500 CZK.
2. Personal hand-over in Prague by arrangement, free.
3. We ship within [doplnit: 2] working days after the payment arrives.
4. The buyer becomes the owner on payment and receipt of the goods; the risk of damage passes on receipt.
5. On receipt, check that the parcel is intact. You may refuse a damaged parcel, or record the damage with the carrier and let us know.
6. If the buyer does not collect the parcel, the seller may claim the delivery costs and withdraw from the contract.

6. Withdrawal

1. A consumer may withdraw from the contract without giving a reason within 14 days of receiving the goods.
2. It is enough to send a notice within that period by e-mail to [doplnit: e-mail] or by post to [doplnit: return address]. You may use the form at the end of these terms.
3. Send the goods back within 14 days of withdrawing to [doplnit: return address] (not cash on delivery), or hand them over in Prague by arrangement. The cost of returning the goods is borne by the buyer.
4. The seller refunds all money received, including the delivery cost (up to the cheapest delivery offered), within 14 days of the withdrawal, by transfer to the account the payment came from or one the buyer names. The refund may be held back until the goods are returned or the buyer proves they were sent.
5. Return the goods in the condition you received them, ideally with the tag, box and dust bag. The buyer is liable for any loss of value caused by handling beyond what is needed to examine the goods (e.g. wearing them outside or damaging them); the seller may deduct it from the refund.
6. The seller may withdraw before delivery if the goods cannot be delivered and refunds the payment within 14 days.
7. Businesses have no right to withdraw without a reason.

7. Defects and complaints

1. The seller is liable for the goods being free of defects on receipt, in particular for matching the description and photos.
2. As the goods are used, the period for claiming defects is shortened to 12 months from receipt. The seller is not liable for flaws stated in the description or visible in the photos, nor for wear matching the extent of use and the described condition.
3. How to make a claim is set out in the complaints policy.

8. Complaints and out-of-court dispute resolution

1. We handle complaints by e-mail at [doplnit: e-mail], usually within 30 days.
2. Consumers may use out-of-court dispute resolution with the Czech Trade Inspection Authority (ČOI), ADR department, adr.coi.cz.
3. Consumer protection is supervised by the Czech Trade Inspection Authority (www.coi.cz), trade licensing by the competent trade licensing office.

9. Personal data

How we handle personal data is described on the privacy page.

10. Final provisions

1. The contract is governed by Czech law. This does not deprive consumers living in another EU country of the protection given by the law of their country.
2. The seller may change these terms. Each order is governed by the version in force on the day it was sent.

Withdrawal form

Fill in and send only if you wish to withdraw from the contract.